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WEAPON VAULT

Support

We're here to help. Because Weapon Vault stores everything privately on your own device, most questions are answered in seconds — and we can help with the rest.

Email us anytime
We usually reply within one business day.
Contact Support

Common questions

How do I back up my vault?

On the main screen tap Back Up My Whole Vault, set a passphrase, then choose Save to Files to keep one encrypted file on your phone or computer. See the full walkthrough in the Backup section on our home page.

I forgot my passcode — can you reset it?

No — and that's by design. Your passcode unlocks the key that encrypts your data, and we never receive it, so there's no reset and no back door. This is what makes your records truly private. Keep your passcode somewhere safe, and keep encrypted backups so you can always restore.

How do I move my records to a new phone?

Create an encrypted backup on your old phone (Back Up My Whole Vault → Save to Files), then on the new phone open Weapon Vault → Import / Restore, choose the file, and enter the same passphrase.

Do you have access to my data?

No. Everything is encrypted on your device only. There's no account, no cloud, and no server that holds your information — so there is nothing for us (or anyone) to access, leak, or hand over.

Managing your subscription

Free trials and subscriptions are handled by the App Store (iPhone) or Google Play (Android). To view, change, or cancel, open your device's subscription settings in the App Store or Google Play account menu.

Looking for something else? Check the FAQ or email Info@WeaponVault.com.

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